cvb99 Privacy Policy

1 Introduction and Definitions

cvb99 (referred to hereinafter as "we", "our", or "the platform") is a trusted online gaming and betting service provider in Bangladesh. We place the highest importance on the privacy of our users. This Privacy Policy ("Policy") describes how cvb99 collects, processes, stores, and protects your personal information.

The key definitions used in this Policy are given below:

• "Personal Information" means any information that can identify a specific individual, such as name, address, email, national identity card number, and so on.
• "Service" means the cvb99.cam website and all online gaming, betting, and related services provided through it.
• "User" means any registered or unregistered visitor or member of the cvb99 platform.
• "Cookie" means a small text file stored on your device that a website uses to improve your browsing experience.

By using our services you consent to the terms described in this Privacy Policy. If you do not agree with any part of this Policy, please refrain from using our services.

2 Scope of Data Collection

cvb99 collects specific types of information from users in order to operate its services properly. We collect only the information that is necessary and avoid collecting anything beyond that.

2.1 Registration and Identity Information

• Full name (in Bengali and English)
• Date of birth (for age verification — minimum 21 years)
• National identity card number or passport number
• Valid email address
• Mobile number (Bangladeshi number)
• Residential address

2.2 Financial and Payment Information

• bKash, Nagad, Rocket, or bank account number (for processing transactions)
• Deposit and withdrawal history
• Transaction amounts and dates

2.3 Gaming Activity Information

• Betting history and game logs
• Win and loss records
• Details of bonus and promotion usage
• VIP level and points information

2.4 Technical Information

• IP address and device type
• Browser version and operating system
• Login time and session information
• Browsing behaviour and preferences

3 Methods of Data Collection

cvb99 collects user information through various methods. Each method is conducted transparently and carried out on the basis of the user's informed consent.

3.1 Information Provided Directly

You provide information directly when completing the account registration form, completing the KYC (Know Your Customer) process, updating your login and profile, and when contacting our support team.

3.2 Automatically Collected Information

Our servers automatically record technical information such as your IP address, session duration, and page visits. This information is used to ensure the security and performance of the platform.

3.3 Through Third Parties

Transaction confirmation information may be collected from payment processing organisations (such as bKash, Nagad, Rocket), and necessary verification information may be collected from identity verification service providers.

4 Purposes of Data Use

cvb99 uses collected information only for defined and legitimate purposes. We never use user information in unauthorised ways.

• Service Operation: To create, manage, and maintain accounts and to provide gaming services properly.
• Identity Verification: To confirm age (minimum 21 years) and identity at registration and to complete the KYC process.
• Financial Transactions: To assist with processing deposits, withdrawals, and bonuses, and to prevent fraud.
• Customer Support: To respond to your complaints, questions, and support requests, and to operate the 24/7 live chat service.
• Security and Compliance: To detect and prevent illegal activity and to comply with anti-money laundering (AML) regulations.
• Personalised Experience: To recommend games according to your preferences and to inform you of relevant promotional offers.
• Platform Improvement: To analyse user behaviour and improve the quality of our services.
• Legal Obligations: To comply with legal directives from relevant authorities.

5 Data Storage and Security

cvb99 has put in place industry-standard security measures to protect your personal information. We believe data security is not merely a technical matter — it is a fundamental responsibility we hold toward our users.

5.1 Encryption and Technical Protection

• All data transmissions are protected by SSL/TLS encryption.
• Sensitive financial information is stored with high-level AES encryption.
• Passwords are kept secure using hashing and salting methods.
• Two-Factor Authentication is available.

5.2 Administrative Security

• Only authorised staff have access to personal information on a need-to-know basis.
• All staff are bound by confidentiality agreements.
• Regular security audits and penetration testing are conducted.

5.3 Data Retention Period

Information is retained for as long as your account is active and, after account closure, for as long as necessary to meet legal obligations. Financial transaction records are generally retained for an extended period in accordance with legal requirements.

6 Sharing Information with Third Parties

cvb99 never sells, rents, or transfers your personal information to third parties for commercial purposes. However, information may be shared in the specific circumstances below:

6.1 Service Provider Partners

Payment processing services (bKash, Nagad, Rocket, banks), identity verification services, and technical infrastructure providers may receive only the information necessary to carry out their designated functions. All such partners are contractually bound to comply with our privacy standards.

6.2 Game Software Providers

Only the minimum information necessary for game operation may be shared with game developers such as Pragmatic Play, Spribe, JILI, and others. These providers are governed by their own privacy policies.

6.3 Legal Obligations

Information may be disclosed to comply with valid court orders, government directives, or applicable law. In such cases we disclose the minimum necessary information and, where possible, attempt to notify you in advance.

6.4 Fraud Prevention

Limited information may be shared with industry-standard fraud prevention organisations to prevent suspicious transactions or instances of fraud.

7 Cookies and Tracking Technologies

The cvb99.cam website uses cookies and similar technologies to improve your browsing experience and ensure the site functions properly.

7.1 Types of Cookies

• Essential Cookies: Necessary for the basic functioning of the site — login sessions, language preferences, and security tokens.
• Functionality Cookies: Remember your preferences and provide a personalised experience.
• Analytics Cookies: Collect anonymous statistics to understand how the site is used, which helps us improve our services.

7.2 Cookie Control

You can disable cookies at any time by changing your browser settings. Please note, however, that disabling essential cookies may prevent some important site functions from working properly.

8 User Rights

cvb99 respects every user's rights regarding their information. We ensure that you have adequate control over your own personal data.

8.1 Right to Access Information

You may request at any time to find out what information we hold about you. We will respond within 30 working days of receiving such a request.

8.2 Right to Correct Information

If any information in your profile is incorrect or incomplete, you can have it corrected through our support team. It is your responsibility to ensure accurate information is provided.

8.3 Right to Object to Processing

In certain circumstances you may object to the processing of your personal information. Please note, however, that some processing is essential to meet legal obligations.

8.4 Opting Out of Marketing Communications

If you do not wish to receive promotional emails or notifications, you can turn this off from your account settings or by sending an email to [email protected].

9 Account Closure and Data Deletion

If you wish to close your cvb99 account or request deletion of your information, please contact our support team. Before processing an account closure request, we will confirm that:

• There are no pending transactions on your account.
• Any balance has been withdrawn.
• Any ongoing disputes have been resolved.

Even after account closure, financial transaction and KYC information will be retained for a set period due to legal obligations. This information will be used only for legal or regulatory purposes.

10 Protection of Minors' Data

cvb99 strictly establishes that this platform is for users aged 21 or above only. We do not knowingly collect any information from minors.

Through the age verification process at registration, we ensure that no minor is able to use our platform. If we become aware that a minor has created an account, that account will be closed immediately and the associated information will be securely deleted.

If you believe a minor is using our platform, please contact us at [email protected].

11 Policy Changes

cvb99 may update this privacy policy from time to time. If any significant changes are made to the policy, we will notify you in the following ways:

• A notification will be sent to your registered email address.
• A prominent notice will be displayed on the website.
• The "Last Updated" date at the top of this page will be changed.

If you continue using our services after the changes, you will be considered to have given your consent to the updated policy. You are advised to review this page regularly.

12 Contact

If you have any questions, concerns, or requests regarding this privacy policy, please contact us. Our privacy team will respond to your request as soon as possible.

Our dedicated support team is available in Bengali via 24/7 live chat and by email. When reaching out, please clearly mention your account username and the subject of your request so we can assist you promptly.

We assure you that all requests related to personal data will be treated with the utmost importance.